RETURNS POLICY
Product returns
Most of our products are made to order and therefore, final sale and cannot be returned, exchanged, or refunded.
We offer 14 days returns for our in stock items. These items will be clearly marked as “in stock”.
Contact us to view our in stock and display items to understand size, fit, and proportions for our collections.
We cannot accept returns of:
Engraved rings
Size-adjusted rings
Customized or bespoke pieces
Earrings (hygiene reasons)
Note: Custom jewellery, engraved jewellery, and jewellery made to your specifications, items that come in contact with open skin, like earrings are not covered by the right of withdrawal under EU consumer law.
If you have questions about a specific piece or need assistance with an exchange, please contact our customer care team with your order number and photos of the item.
Process
The buyer is responsible for total shipping costs both ways, which will be deducted from the refund.
The returned item must:
Be in its original, unworn condition
Have no scratches, exchanged or missing gemstones
Include all original Asha Stockholm packaging
Product exchanges
We're happy to arrange a free exchange of any of our ready to shop pieces. Note that size-adjusted or custom pieces are not included in this policy as they are made just for you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item has been damaged during transport or if you have received the wrong item, so that we can evaluate the issue and make it right.
Unclaimed packages
if a package has not been claimed within 14 days, Asha reserves the right to receive the order in return without refunding. We can of course ship the package again to you for an additional shipping cost.
our contact information is posted below:
Asha Stockholm AB
Email: info@ashastockholm.com
Org-nr: 559564-4435