Terms of Service
Effective date: September 17, 2026
Introduction These Terms of Service ("Terms") govern your access to and use of the website, services, and products offered by Asha Stockholm ("we," "us," "our"), a fine jewelry store based in Stockholm, Sweden. By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
Definitions
"Customer," "you," or "your" means any individual or entity who visits the site, places an order, or purchases goods or services from Asha Stockholm.
"Products" means jewelry items, gemstones, and related goods sold by Asha Stockholm.
"Custom Order" means any commission, bespoke piece, or personalized product created to customer specifications.
"Site" means our website and any related online services.
Scope and Acceptance These Terms apply to all transactions, communications, and interactions between you and Asha Stockholm. Additional terms may apply to specific products, promotions, or custom orders and will be provided in writing; where there is a conflict, the specific terms governing the product or service will prevail.
Eligibility You must be at least 18 years old or the age of majority in your jurisdiction to purchase. By placing an order, you represent and warrant that you meet this eligibility requirement.
Product Information and Availability We strive to provide accurate descriptions, images, weights, and measurements for our Products. Due to the nature of natural gemstones and handcrafted items, slight variations in color, size, and appearance may occur. Images are indicative and may not precisely reflect the final item. All Products are subject to availability. We reserve the right to limit quantities, discontinue products, and refuse orders for any reason, including suspected fraudulent activity.
Pricing, Taxes, and Duties Prices shown on the Site are in the currency indicated and include applicable Swedish taxes unless otherwise stated. For international purchases, you are responsible for any additional duties, import taxes, customs fees, or other charges imposed by your local jurisdiction. We are not responsible for delays or additional charges imposed by customs authorities.
Ordering and Acceptance Placing an order through the Site constitutes an offer to purchase. Orders are subject to our acceptance, confirmation, and availability. We may require additional information, identity verification, or payment authorization before accepting an order. We reserve the right to cancel or refuse orders at our discretion, including but not limited to errors in product pricing or description.
Payment We accept the payment methods displayed on the Site. Payment is due at the time of order unless otherwise agreed in writing. You represent that the payment information you provide is valid and that you are authorized to use the chosen payment method. We use third-party payment processors; these processors’ terms and privacy policies also apply to your payment transactions.
Shipping and Delivery We ship from Stockholm and will provide estimated delivery timelines at checkout. Delivery times are estimates only; we are not liable for delays caused by carriers, customs, force majeure, or other events beyond our reasonable control. Title and risk of loss pass to you upon delivery to the carrier, unless otherwise agreed in writing. For international shipments, you are responsible for complying with import requirements and for any charges imposed by customs authorities.
Returns, Exchanges, and Cancellations
Returns: Our return policy is described on the Site and in any sales documentation. Unless otherwise stated, returns must be initiated within the timeframe specified, with items in original condition and accompanied by proof of purchase. Custom Orders and engraved or personalized items are generally non‑returnable except where required by law or where the item is defective or not as described.
Exchanges: Exchanges may be permitted at our discretion and consistent with our policy on the Site.
Cancellations: Order cancellations are not permitted.
Custom Orders and Design Services Custom design and bespoke commissions require a signed design agreement and a deposit as specified in the agreement. Lead times, milestones, and final pricing will be set in the design agreement. We retain copyright and design rights in any design concepts or creative work we provide until full payment is received, unless otherwise agreed in writing. You warrant that any materials, logos, trademarks, or design directives you provide do not infringe third-party rights.
Warranties and Limitation of Liability
Product Warranties: Our Products come with any statutory warranties required by applicable law. For clarity, we warrant that Products will conform to their description and be free from significant defects in workmanship under normal use for a period specified in our warranty
Privacy Policy
Last updated: September 17, 2026
This Privacy Policy describes how Asha Stockholm (“we,” “us,” or “our”), a Stockholm-based fine jewelry and custom engagement ring studio, collects, uses, discloses, and protects personal information when you visit our website, interact with our online services, shop in-store, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains your rights and how to exercise them.
Controller and Contact Information
Data Controller: Asha Stockholm
Location: Stockholm, Sweden
Contact: privacy@ashastockholm.com (or in-store/telephone contact as provided at time of purchase)
Postal inquiries: please use the address provided on receipts or our store signage.
Personal Data We Collect We collect personal data necessary to provide our products and services, fulfill legal obligations, and improve your experience. Types of data include:
a) Identity and Contact Data
Name, billing and shipping addresses, email address, telephone number, company name (if applicable).
b) Account and Customer Relationship Data
Account username and password, order history, wishlists, saved preferences, service requests, communications with customer support.
c) Transaction Data
Purchase details, payment card information (processed via our payment processors), invoices, delivery tracking.
d) Technical and Usage Data
IP address, device type, browser type and settings, operating system, referring and exit pages, pages viewed, date/time stamps, cookies and similar technologies, analytics data.
e) Marketing and Communications Data
Newsletter subscriptions, marketing preferences, feedback, surveys, event RSVPs.
f) Special Categories (limited and only when necessary)
Jewelry custom requests that may include sensitive personal details (e.g., engraving messages), and, only where required and with explicit consent, data related to protected characteristics for bespoke design or compliance purposes.
Sources of Personal Data We collect data directly from you (e.g., account creation, purchases, communications), automatically when you use our website or apps, from third parties (payment processors, delivery couriers, analytics providers), and from publicly available sources as permitted by law.
Purposes and Legal Bases for Processing We process personal data for the following purposes and rely on lawful bases as described under applicable law (including EU GDPR):
Order Fulfillment and Performance of Contract: to process purchases, deliveries, returns, repairs, warranties, and to communicate order status.
Payment Processing: to process payments and prevent fraud using third-party payment processors. Legal basis: performance of contract and legitimate interest (fraud prevention).
Customer Service: to respond to inquiries, manage appointments, repairs, and bespoke requests. Legal basis: performance of contract and legitimate interest.
Personalization and Improvement: to tailor product recommendations, improve our website, products, and services. Legal basis: legitimate interest or consent where required.
Marketing and Newsletters: to send promotional communications where you have consented or where permitted by applicable law. You may opt-out at any time.
Legal and Regulatory Compliance: to comply with applicable laws, tax and accounting obligations, and to defend legal claims. Legal basis: legal obligation and legitimate interest.
Security and Loss Prevention: to protect our premises, staff, and customers and to prevent fraud. Legal basis: legitimate interest.
Analytics and Research: to analyze trends, usage and to support business decisions. Legal basis: legitimate interest or consent for certain tracking technologies.
Archiving: in line with legal and regulatory requirements for accounting and tax records. Legal basis: legal obligation.
Cookies and Similar Technologies We use cookies, web beacons, and other technologies to provide core website functionality, remember preferences, enable shopping cart features, and collect analytics. When required by law, we obtain consent for non-essential cookies (e.g., advertising and analytics cookies). You may manage cookie preferences through our cookie banner and via your browser settings. Disabling certain cookies may affect website functionality.
Disclosure and Sharing of Personal Data We may share personal data with:
Service providers and processors: payment processors, delivery and logistics partners, IT and hosting providers, email and marketing platforms, analytics providers, customer support vendors, and repair or manufacturing partners.
Professional advisors: legal counsel, auditors, and accountants.
Regulatory, law enforcement, or government authorities when required by law or to protect rights and safety.
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or insolvency event, with notice to you where legally required.
Third parties when you give explicit consent.